CANCELLATION POLICY

XRB Cancellations & Rescheduling Policy Arrival & Timing • Please plan to arrive a few minutes early to sign in. Consider extra time for traffic and parking. • To ensure your service starts on time, XRB expects you to be in the treatment room at your reserved time. Late arrivals may not be accommodated. • We clean the treatment room thoroughly before and after every client, so there may be brief waiting periods. Grace Period • 15-minute appointments: 5-minute late grace period • 30-minute+ appointments: 10-minute late grace period • At the discretion of your service provider, appointments may still be completed if there is enough time remaining. • Important: You must be in the treatment room at the grace period mark waiting in the lobby, parking lot, or elsewhere does not count. Laser Hair Removal Policy Late Arrivals • If your appointment exceeds the grace period, your session may be cancelled at the provider’s discretion. • Package clients: $25 missed appointment fee applies. Your package day will not be lost. • Per-session clients: A new deposit is required to reschedule. No Shows • Package clients: Session for that day will be forfeited. • Per-session clients: Deposit will be kept, and a no-show fee of 46% of the remaining balance will be charged to the card on file. Note: • Same-day accommodations may be made if availability exists, but cannot be guaranteed. By Booking By booking an appointment with XRB, you agree to our terms and conditions.